This Privacy Notice sets out the terms and conditions under which we collect, use, and protect your personal data, in strict compliance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).
1. Identity and address of the data controller
LUM360, with its address at Supermanzana 320, MZ 1, Lt 3, Cancún, Quintana Roo, is the data controller responsible for the processing and protection of your personal data.
2. Personal data we collect
To carry out the purposes described in this notice, we will collect the following personal data through our contact forms and your browsing of the website:
- Full name.
- Email address.
- Phone or WhatsApp number.
- Name of your company or business.
- Technical and browsing information.
3. Purpose of the data processing
The information you provide to us will be used exclusively for the following primary purposes, which are necessary for the service you request:
- Contacting you and following up on requests for information about our technology consulting and visual marketing services.
- Preparing personalized quotes and business proposals.
- Providing the services and products requested.
- Informing you of changes or new services related to those contracted or purchased.
- Evaluating the quality of service for the continuous improvement of our customer care.
4. Transfer of personal data
LUM360 guarantees that your personal data will not be sold, rented, or transferred to third parties for profit.
We share technical and browsing information only with digital advertising platforms, specifically Google Ads and Meta Ads, for the sole purpose of optimizing our marketing campaigns, analyzing site traffic, and offering you relevant advertising.
5. ARCO rights (access, rectification, cancellation and objection)
You have the right to know what personal data we hold about you, what we use it for, and the conditions of its use. Likewise, you have the right to request the correction of your information if it is outdated, inaccurate, or incomplete; to have it deleted from our records when you consider that it is not being used appropriately; or to object to the use of your personal data for specific purposes.
To exercise any of your ARCO rights, you may submit your request by sending an email directly to: contacto@lum360.com. Your request will be addressed and processed within the time frames established by law.
6. Use of tracking technologies (cookies)
We use technologies that are strictly necessary to operate the site. Analytics, marketing, and external functionality technologies remain disabled until you give your consent from our preference center.
When you authorize them, we may use Google Tag Manager, Google Analytics, Google Ads, Meta Pixel, and external content to measure performance, improve navigation, and create advertising audiences. You may accept, reject, or customize these categories and change your decision at any time through the “Privacy preferences” link available in the footer.
7. Changes to the Privacy Notice
This Privacy Notice may be subject to modifications, changes, or updates arising from new legal requirements, from our own needs relating to the services we offer, from our privacy practices, or from changes in our business model.
We undertake to keep you informed of any changes to this Privacy Notice by publishing the updated version on this same website.